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“If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction, and cash flow.” – Jack Welch

“If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction, and cash flow.” – Jack Welch

A great comment by the legendary Jack Welch. I think few business owners would disagree with the measures of customer and employee satisfaction, but many might question seeing cash flow, as opposed to profit, as the third measure. But a profitable company can still be...
Unretirement – Overcoming the Skills Shortage with an Untapped Resource

Unretirement – Overcoming the Skills Shortage with an Untapped Resource

There is no question that there’s a global skills shortage – not just among the developed countries, but the developing ones, too, like South Africa – with no less than 87% of companies either already experiencing this, or expecting to do so within the next few years,...
“What business strategy is all about – what distinguishes it from all other kinds of business planning – is, in a word, competitive advantage.” – Kenichi Ohmae

“What business strategy is all about – what distinguishes it from all other kinds of business planning – is, in a word, competitive advantage.” – Kenichi Ohmae

What the well-respected Japanese management consultant, professor and Dean at UCLA, Kenichi Ohmae, went on to say, although it doesn’t just apply to business strategy, was, “Without competitors there would be no need for strategy, for the sole purpose of...
Inflation – Reducing the Risks to Your Business with the 5 Cs

Inflation – Reducing the Risks to Your Business with the 5 Cs

In my previous post, I touched on why a little inflation is desirable, but high inflation almost inevitably leads to a recession, and presents a number of challenges and risks to business, including: Rising input / running and borrowing costs Declining customer demand...
“Inflation is the parent of unemployment and the unseen robber of those who have saved.” – Margaret Thatcher

“Inflation is the parent of unemployment and the unseen robber of those who have saved.” – Margaret Thatcher

Inflation is going to have a significant effect on business and individuals for the next few years. As we started to exit the pandemic and business started to get going again, energy prices started to rise quite sharply – two years of depressed demand had led to...