by Guy | May 6, 2021 | Business - General, BusinessFitness, Customer Experience, CX, Customer Service, HR & Personnel, Leadership, Motivation, Productivity
Few people recognise the real costs of staff leaving, but they’re significant. Apart from the direct recruitment costs (generally 1-3 months’ salary, depending on level), there are the hidden costs of lower productivity leading up to the departure of a staff member,...
by Guy | May 3, 2021 | Business - General, BusinessFitness, Customer Experience, CX, Customer Service, Excellence, Lifetime Value, Motivation, Productivity
Have you ever had a great experience and thought, “Wow – that was excellent, how did they do it?” The fact is, this was not special skills at play, but a special attitude. When you set out to do the best you can, to give your customers the best-possible experience,...
by Guy | Apr 29, 2021 | Business - General, BusinessFitness, Excellence, Growth, Leadership, Motivation, Productivity, Work Life Balance
Are you getting enough “Me Time`?” It’s essential to your success. As business owners, we generally find our time is not our own, as we’re pulled from one urgent task to another throughout the day. And while an open-door policy is great for leaders, this just adds to...
by Guy | Apr 26, 2021 | Growth, Business - General, BusinessFitness, Leadership, Motivation, Strategy
I think we’re all guilty of this to varying degrees – we often tend to look first at the potential reward. But, as Tony Hsieh, the founder and long-time leader of Zappos said, the real secret of success is for us to chase the vision. If our vision is focused on...
by Guy | Apr 19, 2021 | BusinessFitness, Business - General, Excellence, Growth, Motivation, Productivity, Strategy
Having a dream is important, but it’s unlikely to ever become reality without action. And, if you’re going to take action you need to understand what needs to be done, and in which order – prioritising these actions. However, without setting timeframes – deadlines –...
by Guy | Apr 14, 2021 | Leadership, Business - General, BusinessFitness, Disruption, Excellence, Growth, HR & Personnel, Lifestyle, Motivation, Pandemic, COVID, Productivity, Technology, Working From Home
One thing has become clear during the past year of lockdowns and other measures associated with the pandemic: Working From Home (WFH), or, as it is increasingly becoming known, Working From Anywhere (WFA) is going to be very much a feature of the “New Normal” business...
