by Guy | Dec 2, 2022 | Business - General, BusinessFitness, Customers, Growth, Leadership, Lifetime Value, Profitability, Sales, Strategy
If we look at the three variables in company profitability – sales volume, price and costs – the one that has the greatest impact on profits is price. And yet many businesses place their highest emphasis on the other two areas, leaving money on the table,...
by Guy | Oct 21, 2022 | Business - General, BusinessFitness, Culture, Customers, Disruption, Economy, Excellence, Growth, HR & Personnel, Leadership, Strategy, Success
We live in a VUCA world, and yet there are companies that, despite the volatility, uncertainty, complexity and ambiguity, there are companies that continue to thrive – that go from good to great. Jim Collins is one of the top business and management thinkers of our...
by Guy | Aug 31, 2022 | Airlines, Business - General, BusinessFitness, Culture, Customer Experience, CX, Customer Service, Customers, HR & Personnel, Leadership, Lifetime Value, Marketing, Motivation
A company’s reputation is one of those ‘off balance sheet’ items that can make or break it – something that a company like Turkish Airlines really ought to be aware of, especially as the airline markets itself as one of the best in the world. As Warren Buffet said,...
by Guy | May 12, 2022 | Business - General, BusinessFitness, Culture, Customers, HR & Personnel, Motivation, Productivity, Profitability, Success, Work Life Balance
In my last post, I was looking at the concept of a 4-day week and some statistics on how American workers, particularly the younger ones, feel about this: in a nutshell, overwhelmingly positive about the concept. A New Zealand-based entrepreneur, Andrew Barnes, came...
by Guy | May 4, 2022 | Business - General, BusinessFitness, Culture, Customers, Excellence, Productivity
MBWA, introduced by HP in the 70s and popularised by management guru Tom Peters in the 80s has successfully taken generations of managers out from behind their desks to become more involved and better leaders. Is it now time to take this concept broader and to the...
by Guy | Apr 5, 2022 | Business - General, BusinessFitness, Customer Experience, CX, Customer Service, Customers, Growth, Marketing, Success
How many times have you asked your customers what they want when interacting with your business? Or, do you sit with your product team and come up with great new ideas that you implement and then announce, because the secrecy gives you an additional time edge over...
