Select Page
How to Ruin Your Reputation and Brand – Lessons from Turkish Airlines

How to Ruin Your Reputation and Brand – Lessons from Turkish Airlines

by | Aug 31, 2022 | Airlines, Business - General, BusinessFitness, Culture, Customer Experience, CX, Customer Service, Customers, HR & Personnel, Leadership, Lifetime Value, Marketing, Motivation

A company’s reputation is one of those ‘off balance sheet’ items that can make or break it – something that a company like Turkish Airlines really ought to be aware of, especially as the airline markets itself as one of the best in the world. As Warren Buffet said,...
“Customer service shouldn’t just be a department; it should be the entire company.” – Tony Hsieh

“Customer service shouldn’t just be a department; it should be the entire company.” – Tony Hsieh

by | Feb 22, 2022 | Business - General, BusinessFitness, Customer Experience, CX, Customer Service, Customers, Excellence, Growth, Leadership, Pandemic, COVID, Profitability, Success, Working From Home

How have you found customer service since the pandemic started around 2 years ago? In many areas, it has worsened considerably. My experience is that government departments and large companies are the biggest culprits here: it is commonplace to get an automatic email...
“In the end, all business operations can be reduced to three words: people, product and profits. Unless you’ve got a good team, you can’t do much with the other two.” – Lee Iacocca

“In the end, all business operations can be reduced to three words: people, product and profits. Unless you’ve got a good team, you can’t do much with the other two.” – Lee Iacocca

by | Dec 13, 2021 | Business - General, BusinessFitness, Culture, Customers, Excellence, HR & Personnel, Leadership, Motivation, Pandemic, COVID, Profitability, Success

Lee Iacocca, who led both Ford and Chrysler during his career, clearly understood business. As he said, although people, product and profits are the elements of business operations, you’ve got to have a good team for the other two to work properly. Too often, though,...