by Guy | May 12, 2022 | Business - General, BusinessFitness, Culture, Customers, HR & Personnel, Motivation, Productivity, Profitability, Success, Work Life Balance
In my last post, I was looking at the concept of a 4-day week and some statistics on how American workers, particularly the younger ones, feel about this: in a nutshell, overwhelmingly positive about the concept. A New Zealand-based entrepreneur, Andrew Barnes, came...
by Guy | May 4, 2022 | Business - General, BusinessFitness, Culture, Customers, Excellence, Productivity
MBWA, introduced by HP in the 70s and popularised by management guru Tom Peters in the 80s has successfully taken generations of managers out from behind their desks to become more involved and better leaders. Is it now time to take this concept broader and to the...
by Guy | Apr 5, 2022 | Business - General, BusinessFitness, Customer Experience, CX, Customer Service, Customers, Growth, Marketing, Success
How many times have you asked your customers what they want when interacting with your business? Or, do you sit with your product team and come up with great new ideas that you implement and then announce, because the secrecy gives you an additional time edge over...
by Guy | Feb 22, 2022 | Business - General, BusinessFitness, Customer Experience, CX, Customer Service, Customers, Excellence, Growth, Leadership, Pandemic, COVID, Profitability, Success, Working From Home
How have you found customer service since the pandemic started around 2 years ago? In many areas, it has worsened considerably. My experience is that government departments and large companies are the biggest culprits here: it is commonplace to get an automatic email...
by Guy | Dec 13, 2021 | Business - General, BusinessFitness, Culture, Customers, Excellence, HR & Personnel, Leadership, Motivation, Pandemic, COVID, Profitability, Success
Lee Iacocca, who led both Ford and Chrysler during his career, clearly understood business. As he said, although people, product and profits are the elements of business operations, you’ve got to have a good team for the other two to work properly. Too often, though,...
by Guy | Dec 6, 2021 | Business - General, BusinessFitness, Customers, Excellence, Strategy, Success
How interesting to see a lady who was not seen to be active in business making such a statement. Rose Kennedy was, of course, the mother of JFK, Bobby and Ted Kennedy (among her 9 children), but showed a clear understanding of business when stating that more is lost...