by Guy | May 3, 2021 | Business - General, BusinessFitness, Customer Experience, CX, Customer Service, Excellence, Lifetime Value, Motivation, Productivity
Have you ever had a great experience and thought, “Wow – that was excellent, how did they do it?” The fact is, this was not special skills at play, but a special attitude. When you set out to do the best you can, to give your customers the best-possible experience,...
by Guy | Apr 29, 2021 | Business - General, BusinessFitness, Excellence, Growth, Leadership, Motivation, Productivity, Work Life Balance
Are you getting enough “Me Time`?” It’s essential to your success. As business owners, we generally find our time is not our own, as we’re pulled from one urgent task to another throughout the day. And while an open-door policy is great for leaders, this just adds to...
by Guy | Apr 21, 2021 | Business - General, BusinessFitness, Excellence, Leadership, Productivity, Strategy
I was reading a column earlier this week about the importance of pattern recognition as a key leadership skill, which got me thinking. It seems that the best and most successful leaders are those that spot patterns and can use this recognition ability to take...
by Guy | Apr 19, 2021 | BusinessFitness, Business - General, Excellence, Growth, Motivation, Productivity, Strategy
Having a dream is important, but it’s unlikely to ever become reality without action. And, if you’re going to take action you need to understand what needs to be done, and in which order – prioritising these actions. However, without setting timeframes – deadlines –...
by Guy | Apr 14, 2021 | Leadership, Business - General, BusinessFitness, Disruption, Excellence, Growth, HR & Personnel, Lifestyle, Motivation, Pandemic, COVID, Productivity, Technology, Working From Home
One thing has become clear during the past year of lockdowns and other measures associated with the pandemic: Working From Home (WFH), or, as it is increasingly becoming known, Working From Anywhere (WFA) is going to be very much a feature of the “New Normal” business...
by Guy | Apr 8, 2021 | Leadership, Business - General, BusinessFitness, Excellence, Growth, Strategy
Wharton professor Adam Grant, in his new book, Think Again, has been looking at how we utilise various styles of thinking and which are best for different situations, concluding that one particularly powerful one is not used nearly enough. Too often, it seems, we...
