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“Excellence is Not a Skill. It is an Attitude.” – Ralph Marston

“Excellence is Not a Skill. It is an Attitude.” – Ralph Marston

Have you ever had a great experience and thought, “Wow – that was excellent, how did they do it?” The fact is, this was not special skills at play, but a special attitude. When you set out to do the best you can, to give your customers the best-possible experience,...
Leading a Business in the “New Normal” Working From Home Age

Leading a Business in the “New Normal” Working From Home Age

One thing has become clear during the past year of lockdowns and other measures associated with the pandemic: Working From Home (WFH), or, as it is increasingly becoming known, Working From Anywhere (WFA) is going to be very much a feature of the “New Normal” business...