by Guy | Jul 28, 2021 | Business - General, BusinessFitness, Excellence, Growth, HR & Personnel, Leadership, Motivation, Profitability
Following last week’s post about how “Defining Your Ideal Customer Boost Profits,” I now want to turn to another very important consideration: your ideal employee. Research shows that almost 75% of people have left a job because of a cultural mismatch. Given the costs...
by Guy | Jul 26, 2021 | Business - General, BusinessFitness, Customers, Disruption, Excellence, Growth, Leadership, Motivation, Productivity, Profitability
Customers #Disruption #Excellence #Growth #Opportunity #Planning #ProblemSolving #Resilience #Success #Teams #Unstoppable #Winners #QOTWThis is really a continuation of the thinking around last week’s post, “Opportunity doesn’t make appointments” – you should not just...
by Guy | Jul 21, 2021 | Advertising, Business - General, BusinessFitness, Customer Experience, CX, Customer Service, Customers, Excellence, Growth, Lifetime Value, Marketing, Profitability, Sales, Strategy
Do you know who your ideal customer is? Who you would most like to have as customers for your business, and is your business set up to attract and retain them? Businesses often evolve from selling to an initial small base of customers to trying to serve a wider and...
by Guy | Jul 12, 2021 | Business - General, BusinessFitness, Disruption, Excellence, Growth, HR & Personnel, Leadership, Productivity
What great words from the late Jim Rohn, a great American entrepreneur, author and speaker, succinctly showing the value of continued self-education. While there’s no question of the value of education, there is equally no question that it needs to continue throughout...
by Guy | Jul 5, 2021 | Business - General, BusinessFitness, Customer Experience, CX, Customer Service, Customers, Excellence, Lifetime Value, Marketing, Sales
No doubt the sentiment behind this goes back to the earliest days of business, but Henry Ford summed it up nicely. And yet, it seems, it’s something so often ignored, or at least forgotten: without customers you have no business! I had a couple of great reminders of...
by Guy | Jun 16, 2021 | Business - General, BusinessFitness, Excellence, HR & Personnel, Leadership, Motivation, Productivity, Work Life Balance
In 2017 Harvard Business Review surveyed some 14500 workers across many American industries and found that just 15% said they were working at their full potential (as many as 16% said they were working at under 50% of it)! What’s more, as this HBR article shows, no...
