by Guy | May 6, 2021 | Business - General, BusinessFitness, Customer Experience, CX, Customer Service, HR & Personnel, Leadership, Motivation, Productivity
Few people recognise the real costs of staff leaving, but they’re significant. Apart from the direct recruitment costs (generally 1-3 months’ salary, depending on level), there are the hidden costs of lower productivity leading up to the departure of a staff member,...
by Guy | May 3, 2021 | Business - General, BusinessFitness, Customer Experience, CX, Customer Service, Excellence, Lifetime Value, Motivation, Productivity
Have you ever had a great experience and thought, “Wow – that was excellent, how did they do it?” The fact is, this was not special skills at play, but a special attitude. When you set out to do the best you can, to give your customers the best-possible experience,...
by Guy | Apr 29, 2021 | Business - General, BusinessFitness, Excellence, Growth, Leadership, Motivation, Productivity, Work Life Balance
Are you getting enough “Me Time`?” It’s essential to your success. As business owners, we generally find our time is not our own, as we’re pulled from one urgent task to another throughout the day. And while an open-door policy is great for leaders, this just adds to...
by Guy | Apr 26, 2021 | Growth, Business - General, BusinessFitness, Leadership, Motivation, Strategy
I think we’re all guilty of this to varying degrees – we often tend to look first at the potential reward. But, as Tony Hsieh, the founder and long-time leader of Zappos said, the real secret of success is for us to chase the vision. If our vision is focused on...
by Guy | Apr 21, 2021 | Business - General, BusinessFitness, Excellence, Leadership, Productivity, Strategy
I was reading a column earlier this week about the importance of pattern recognition as a key leadership skill, which got me thinking. It seems that the best and most successful leaders are those that spot patterns and can use this recognition ability to take...
by Guy | Apr 19, 2021 | BusinessFitness, Business - General, Excellence, Growth, Motivation, Productivity, Strategy
Having a dream is important, but it’s unlikely to ever become reality without action. And, if you’re going to take action you need to understand what needs to be done, and in which order – prioritising these actions. However, without setting timeframes – deadlines –...
by Guy | Apr 14, 2021 | Leadership, Business - General, BusinessFitness, Disruption, Excellence, Growth, HR & Personnel, Lifestyle, Motivation, Pandemic, COVID, Productivity, Technology, Working From Home
One thing has become clear during the past year of lockdowns and other measures associated with the pandemic: Working From Home (WFH), or, as it is increasingly becoming known, Working From Anywhere (WFA) is going to be very much a feature of the “New Normal” business...
by Guy | Apr 12, 2021 | Business - General, BusinessFitness, Disruption, Growth, Investing, Strategy, Technology
While most changes to business models are incremental, we should always be looking to see how we can make our existing model obsolete by replacing it with something new. Incremental changes are, of course, much easier to copy and so any such changes will only give you...
by Guy | Apr 8, 2021 | Leadership, Business - General, BusinessFitness, Excellence, Growth, Strategy
Wharton professor Adam Grant, in his new book, Think Again, has been looking at how we utilise various styles of thinking and which are best for different situations, concluding that one particularly powerful one is not used nearly enough. Too often, it seems, we...
by Guy | Apr 6, 2021 | Business - General, BusinessFitness, Excellence, Growth, Motivation, Strategy
There are, of course many versions of this proverb, but all have one thing in common – the underlying belief that we need a degree of adversity for success, which is why 90% of family fortunes in America are squandered by the end of the third generation: life is just...
