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“Excellence is Not a Skill. It is an Attitude.” – Ralph Marston

“Excellence is Not a Skill. It is an Attitude.” – Ralph Marston

Have you ever had a great experience and thought, “Wow – that was excellent, how did they do it?” The fact is, this was not special skills at play, but a special attitude. When you set out to do the best you can, to give your customers the best-possible experience,...
Leading a Business in the “New Normal” Working From Home Age

Leading a Business in the “New Normal” Working From Home Age

One thing has become clear during the past year of lockdowns and other measures associated with the pandemic: Working From Home (WFH), or, as it is increasingly becoming known, Working From Anywhere (WFA) is going to be very much a feature of the “New Normal” business...
“Never change things by fighting the existing reality…to change something build a new model that makes the existing model obsolete.” – R. Buckminster Fuller

“Never change things by fighting the existing reality…to change something build a new model that makes the existing model obsolete.” – R. Buckminster Fuller

While most changes to business models are incremental, we should always be looking to see how we can make our existing model obsolete by replacing it with something new. Incremental changes are, of course, much easier to copy and so any such changes will only give you...