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“If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction, and cash flow.” – Jack Welch

“If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction, and cash flow.” – Jack Welch

A great comment by the legendary Jack Welch. I think few business owners would disagree with the measures of customer and employee satisfaction, but many might question seeing cash flow, as opposed to profit, as the third measure. But a profitable company can still be...
The Power of Accountable Leadership

The Power of Accountable Leadership

One of the problems of leadership is often a lack of people to hold them accountable. After all, as “the boss” who is going to ensure you take responsibility for your actions, and really do what you say you will? Often the vision described is done so to rally people...
4 is the New 2 – How Becoming a B4B, or B4C, Business Will Boost Your Company

4 is the New 2 – How Becoming a B4B, or B4C, Business Will Boost Your Company

We’re all familiar with the terms B2B (Business to Business) and B2C (Business to Consumer) to describe a company’s market focus. But what about B4B and B4C? Quite simply, it’s about shifting the company focus from one of selling to your customer, to working for your...
Why CEO Successions Fail and How to Avoid This

Why CEO Successions Fail and How to Avoid This

$1 trillion a year. That staggering figure is the estimated cost, in lost market value, of badly managed CEO and C-suite transitions in the S&P1500 according to research published in the Harvard Business Review last year. The research believes that better...
The Role & Responsibilities of the Company Board

The Role & Responsibilities of the Company Board

Many small and medium sized business owners believe that they don’t need a board for their company, but nothing could be further from the truth. In fact, SMEs benefit even more from the experience and skills of a proper board than large ones, and by understanding the...