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“If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction, and cash flow.” – Jack Welch

“If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction, and cash flow.” – Jack Welch

A great comment by the legendary Jack Welch. I think few business owners would disagree with the measures of customer and employee satisfaction, but many might question seeing cash flow, as opposed to profit, as the third measure. But a profitable company can still be...
“No person will make a great business who wants to do it all himself or get all the credit.” – Andrew Carnegie

“No person will make a great business who wants to do it all himself or get all the credit.” – Andrew Carnegie

I’ve written before about the importance of delegating and accountability, but Andrew Carnegie really sums it up with his quote about the need to not try to do it all, nor take all the credit. Carnegie came from poverty in Scotland, moved to America as a young boy...
Business Risks – How to Encourage Effective Innovation in the New Working Environment

Business Risks – How to Encourage Effective Innovation in the New Working Environment

Research into the past two years of our radically-changed working environment is throwing up some interesting and often somewhat conflicting results. Productivity has improved in some areas but regressed in others, often counter-intuitively. Employee morale has...