“The future belongs to those who plan for it.” – Jim Moran

“The future belongs to those who plan for it.” – Jim Moran

by | Feb 9, 2023 | Board & Governance, Business - General, BusinessFitness, Cities, Culture, Disruption, Economy, HR & Personnel, Leadership, Lifestyle, Motivation, Pandemic, COVID, Productivity, Risk, Strategy, Work Life Balance, Working From Home

How true – for without planning, the future becomes simply a matter of luck. What brought this to mind was reading a report from IWG / Regus earlier today entitled, “The Future of Work – a trends forecast for 2023.” and as they’re among the biggest suppliers globally...
Business Risks – How to Encourage Effective Innovation in the New Working Environment

Business Risks – How to Encourage Effective Innovation in the New Working Environment

by | May 18, 2022 | Business - General, BusinessFitness, Culture, Disruption, Growth, Leadership, Motivation, Pandemic, COVID, Productivity, Success, Working From Home

Research into the past two years of our radically-changed working environment is throwing up some interesting and often somewhat conflicting results. Productivity has improved in some areas but regressed in others, often counter-intuitively. Employee morale has...
“Customer service shouldn’t just be a department; it should be the entire company.” – Tony Hsieh

“Customer service shouldn’t just be a department; it should be the entire company.” – Tony Hsieh

by | Feb 22, 2022 | Business - General, BusinessFitness, Customer Experience, CX, Customer Service, Customers, Excellence, Growth, Leadership, Pandemic, COVID, Profitability, Success, Working From Home

How have you found customer service since the pandemic started around 2 years ago? In many areas, it has worsened considerably. My experience is that government departments and large companies are the biggest culprits here: it is commonplace to get an automatic email...