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Business Risks – How to Encourage Effective Innovation in the New Working Environment

Business Risks – How to Encourage Effective Innovation in the New Working Environment

Research into the past two years of our radically-changed working environment is throwing up some interesting and often somewhat conflicting results. Productivity has improved in some areas but regressed in others, often counter-intuitively. Employee morale has...
“Customer service shouldn’t just be a department; it should be the entire company.” – Tony Hsieh

“Customer service shouldn’t just be a department; it should be the entire company.” – Tony Hsieh

How have you found customer service since the pandemic started around 2 years ago? In many areas, it has worsened considerably. My experience is that government departments and large companies are the biggest culprits here: it is commonplace to get an automatic email...
Will Your Business Survive “The Great Resignation?”

Will Your Business Survive “The Great Resignation?”

#Business #Crisis #Disruption #Loyalty #Management #MBWA #Motiavtion #Opportunity #People #Productivity #Profitability #Resilience #Valuations #WFH #WorkingFromHome If you’ve been following the business media, you’ll have noticed “The Great Resignation” is getting a...
3 Things You Must Do to Keep Your Top Performers and Your Company in Great Shape for the New World of Work

3 Things You Must Do to Keep Your Top Performers and Your Company in Great Shape for the New World of Work

We’re looking at a new world of work. As we see many countries easing restrictions with vaccination programs reaching a critical mass of the population, companies are opening up more, and staff are now increasingly evaluating their current roles and the way...