Business Risks – How to Encourage Effective Innovation in the New Working Environment

Business Risks – How to Encourage Effective Innovation in the New Working Environment

by | May 18, 2022 | Business - General, BusinessFitness, Culture, Disruption, Growth, Leadership, Motivation, Pandemic, COVID, Productivity, Success, Working From Home

Research into the past two years of our radically-changed working environment is throwing up some interesting and often somewhat conflicting results. Productivity has improved in some areas but regressed in others, often counter-intuitively. Employee morale has...
“Customer service shouldn’t just be a department; it should be the entire company.” – Tony Hsieh

“Customer service shouldn’t just be a department; it should be the entire company.” – Tony Hsieh

by | Feb 22, 2022 | Business - General, BusinessFitness, Customer Experience, CX, Customer Service, Customers, Excellence, Growth, Leadership, Pandemic, COVID, Profitability, Success, Working From Home

How have you found customer service since the pandemic started around 2 years ago? In many areas, it has worsened considerably. My experience is that government departments and large companies are the biggest culprits here: it is commonplace to get an automatic email...
Will Your Business Survive “The Great Resignation?”

Will Your Business Survive “The Great Resignation?”

by | Aug 19, 2021 | Business - General, BusinessFitness, Disruption, Economy, Growth, HR & Personnel, Motivation, Pandemic, COVID, Productivity, Profitability, Recession, Valuation, Work Life Balance, Working From Home

If you’ve been following the business media, you’ll have noticed “The Great Resignation” is getting a lot of coverage – and with good reason. Publications including Forbes, Inc., and Entrepreneur, amongst others, have all covered it in the past month, along with...
3 Things You Must Do to Keep Your Top Performers and Your Company in Great Shape for the New World of Work

3 Things You Must Do to Keep Your Top Performers and Your Company in Great Shape for the New World of Work

by | Jul 7, 2021 | Business - General, BusinessFitness, HR & Personnel, Motivation, Pandemic, COVID, Productivity, Upturn, Work Life Balance, Working From Home

We’re looking at a new world of work. As we see many countries easing restrictions with vaccination programs reaching a critical mass of the population, companies are opening up more, and staff are now increasingly evaluating their current roles and the way...