Select Page
Business Risks – How to Encourage Effective Innovation in the New Working Environment

Business Risks – How to Encourage Effective Innovation in the New Working Environment

Research into the past two years of our radically-changed working environment is throwing up some interesting and often somewhat conflicting results. Productivity has improved in some areas but regressed in others, often counter-intuitively. Employee morale has...
“Customer service shouldn’t just be a department; it should be the entire company.” – Tony Hsieh

“Customer service shouldn’t just be a department; it should be the entire company.” – Tony Hsieh

How have you found customer service since the pandemic started around 2 years ago? In many areas, it has worsened considerably. My experience is that government departments and large companies are the biggest culprits here: it is commonplace to get an automatic email...
Will Your Business Survive “The Great Resignation?”

Will Your Business Survive “The Great Resignation?”

If you’ve been following the business media, you’ll have noticed “The Great Resignation” is getting a lot of coverage – and with good reason. Publications including Forbes, Inc., and Entrepreneur, amongst others, have all covered it in the past month, along with...
3 Things You Must Do to Keep Your Top Performers and Your Company in Great Shape for the New World of Work

3 Things You Must Do to Keep Your Top Performers and Your Company in Great Shape for the New World of Work

We’re looking at a new world of work. As we see many countries easing restrictions with vaccination programs reaching a critical mass of the population, companies are opening up more, and staff are now increasingly evaluating their current roles and the way...