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Chips With Everything – How the Supply Chain Crisis Could Impact Your Business

Chips With Everything – How the Supply Chain Crisis Could Impact Your Business

The supply chain crisis around the world is significant, and it doesn’t feel like it’s going away. The impact of this on business is potentially enormous, and even more difficult in these times of high inflation, high interest rates and potentially reducing demand....
Business Risks – How to Encourage Effective Innovation in the New Working Environment

Business Risks – How to Encourage Effective Innovation in the New Working Environment

Research into the past two years of our radically-changed working environment is throwing up some interesting and often somewhat conflicting results. Productivity has improved in some areas but regressed in others, often counter-intuitively. Employee morale has...
“Customer service shouldn’t just be a department; it should be the entire company.” – Tony Hsieh

“Customer service shouldn’t just be a department; it should be the entire company.” – Tony Hsieh

How have you found customer service since the pandemic started around 2 years ago? In many areas, it has worsened considerably. My experience is that government departments and large companies are the biggest culprits here: it is commonplace to get an automatic email...