by Guy | 24 Apr, 2010 | Airlines, Business - General, Earth Sciences, Economy, Europe
Image via Wikipedia The recent chaos surrounding the eruption of the Eyjafjallajökull volcano in Iceland – with effects being felt globally in terms of significant financial losses, disruption to travellers, disruption to food supplies, and so on – needs to provoke...
by Guy | 21 Apr, 2010 | Airlines, Business - General, Customer Experience, CX, Customer Service, Europe, Lifetime Value, Marketing
Image via Wikipedia The current chaos following the six-day shutdown of almost all European airspace has thrown the issue of passengers’ rights firmly into the spotlight – particularly with the fact that so many airlines are refusing to take any responsibility for...
