by Guy | Nov 22, 2010 | Business - General, Customer Experience, CX, Customer Service, Leadership, Lifetime Value, Strategy
Is the AA’s approach to customers old-fashioned? Image via Wikipedia Well, we survived October unscathed (although it remains to be seen if Ireland will drag the whole of Europe down) and am now pretty well settled in England so will be able to write more...
by Guy | Feb 16, 2010 | Board & Governance, Business - General, Economy, HR & Personnel, Productivity, Recession, Strategy, Upturn
Image via Wikipedia “Downsizing is killing workers, the economy – and even the bottom line.” This direct quote from an article in Newsweek of 15th February entitled “Layoff the Layoffs” rather forcefully makes the point that contrary to conventional business wisdom,...
