by Guy | Sep 5, 2010 | Business - General, Economy, Recession
Image by jordi.martorell via Flickr There’s an interesting phenomenon surrounding October as regards the stock market – it’s probably the single most feared month of the year, with the three biggest crashes all occurring (or starting) in October. Will October 2010 be...
by Guy | Feb 16, 2010 | Board & Governance, Business - General, Economy, HR & Personnel, Productivity, Recession, Strategy, Upturn
Image via Wikipedia “Downsizing is killing workers, the economy – and even the bottom line.” This direct quote from an article in Newsweek of 15th February entitled “Layoff the Layoffs” rather forcefully makes the point that contrary to conventional business wisdom,...
by Guy | Jan 28, 2010 | Board & Governance, Business - General, Customer Experience, CX, Customer Service, Lifetime Value, Marketing, Strategy, Upturn
The efficiency focus of the past 18 months may well have added substantially to the risk profile of companies, while simultaneously reducing their profitability. After all, efficiency for most means focusing on the largest customers – allowing one to reduce headcount...
by Guy | Oct 23, 2009 | Business - General, Customer Experience, CX, Customer Service, Lifetime Value, Marketing, Strategy
What is it about the human race that while we all apparently prefer ‘a simple life’ we delight in adding layers of complexity to everything? Much to nobody’s surprise, I imagine, a recent McKinsey article, “Consumer Electronics Gets Back to Basics” showed...
by Guy | Oct 15, 2009 | Board & Governance, Business - General, Economy, Leadership, Recession, Strategy, Upturn
An article I saw today in SmartPlanet.com confirmed what I’ve been feeling for some time: businesses have over-done the cost-cutting and are poorly placed for the economic upswing. The fact that leading economists and business leaders around the world have declared an...